Murray Hill Tennis Text Messaging Service Privacy Policy

Last updated: August 5, 2024

Overview

Murray Hill Tennis recognizes the value of privacy of its guests. This privacy notice provides more specific information on how Murray Hill’s text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Murray Hill’s text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.

  • From Murray Hill Tennis, when we import your contact information from other CRM software.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

Collection from Murray Hill Tennis Sources

We import personal information from Murray Hill Tennis’ CRM software. The information includes:

  • First and last name.

  • Phone number.

  • Email.

  • Player level. 

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging

  • Carrier (e.g. Verizon, AT&T, etc.)

  • Country associated with the phone (we are not sending international text messages)

  • Delivery status

  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Murray Hill Tennis operations and services, such as:

  • Club Closures, to ensure you stay in the know on weather related club closures.

  • Reservation Updates, to keep you informed of important dates or activities.

  • Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, and offerings through a variety of services.

With Whom This Information Is Shared

We do not sell or rent your personal information. 

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf. 

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of the club.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘STOP’ and you will no longer receive messages.

If you wish to re-subscribe, reply the word ‘unstop’.

The accuracy of your contact information in Murray Hill Tennis is critical for the delivery of text messages. If you wish to update your contact information, email info@murrayhilltennis.com.

How Information Is Secured

Murray Hill Tennis recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Murray Hill Tennis strives to ensure reasonable security measures are in place.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please email info@murrayhilltennis.com.